Adult Social Care Information and Advice Survey - PART B

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Closes 12 Jun 2022

Scenario 1

You are resident/next of kin wishing to inform the Council of the passing of a family member, and would like to know how you can inform other departments without having to contact them individually.

1. How easily did you find the correct page on the website?
(Required)
2. How many pages did you have to go through to get to the information?
(Required)
3. Was the information easy to understand?
(Required)
4. Was the information useful?
(Required)
5. Were you able to answer your question fully?
(Required)
6. If further action is required, was the steps set out and you understood what to do next?
(Required)
7. Were there any signposting to other services/external sites?
(Required)
(Required)
8. Were there suitable contact options available for what you required?
(Required)
9. Do you feel that you still needed clarification with a call or visit?
(Required)
10. Any other comments?