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Financial Inclusion Welfare Benefit Service Survey

Page 1 of 3

Closes 4 Apr 2027

Your feedback

1. How did you come into contact with our service?

(Required) I contacted the service myself I was referred by my Arrears Prevention and Recovery Officer I was referred by another Council officer It was recommended to me by a friend Other

If you answered 'other' please comment below

2. How easy was it to get in contact with our team?

(Required) Very easy Fairly easy Neither easy nor difficult Quite difficult Very difficult

3. Did staff listen to you and understand your financial situation?

Yes, completely Mostly Not really No

4. Did you feel treated with respect and without judgement?

Yes, always Most of the time Sometimes No

5. What assistance did our Financial Inclusion Service provide?

Please select all that apply:

Full financial check Maximising my income (e.g. benefits, grants) Reducing my outgoings Managing or reducing debt Budgeting or money planning Energy or rent‑related support Signposting Something else None of the above

If you answered 'other' please comment below

6. How would you describe Havering's Financial Inclusion service?

Please tick all that apply

(Required) Supportive and helpful Easy to access Informative and knowledgeable Hard to access Not helpful I’m not sure Other

If you answered 'other' please comment below

7. As a result of the support, how confident do you now feel about managing your finances?

Much more confident A bit more confident About the same Less confident

8. Is there anything you think we could improve about our service?

Please tell us here:

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