Havering Consultations

Between November 2023 and January 2024, we carried out another round of surveys that built on and added further detail to the information shared by parents and carers in response to the ‘Havering: SEND Survey for Parents and Carers’ in March 2023. 

Using three separate surveys, one for children and young people, one for parents and carers, and one for professionals working within Havering’s special educational needs and disabilities (SEND) partnership, we sought views on how well the SEND partnership is promoting positive outcomes and experiences for children and young people with SEND and their families.

Where the earlier survey informed priorities linked to the Council’s involvement in the Department for Education’s (DfE) Delivering Better Value scheme, these additional surveys were used to inform the partnership’s evaluation of how well it is supporting children and young people with SEND and their families, and in turn, determine the priorities for its new SEND and Alternative Provision Strategy (2024-2028).

A combined total of 292 responses were received to the surveys.

Parents and Carers

We received 190 responses from parents/carers of children and young people living in Havering.

Summaries of what they told us can be found here: SEND Survey – Parents and Carers

Children and Young people

We received 29 responses from children and young people living in Havering.

Summaries of what they told us can be found here: SEND Survey – Children and Young People

Professionals

We received 73 responses from professionals working with children and young people living in Havering.

Summaries of what they told us can be found here: SEND Survey – Professionals

These responses and information from other engagement activities with children and young people, families and those working in the local area have been used to create the local area’s SEND and Alternative Provision Strategy (2024-2028), which sets out how the local area partnership will work together with the community to improve experiences and outcomes for children and young people with SEND and their families over the coming years.

The Strategy, and the partnership’s Self-Evaluation, was agreed by the Council’s Cabinet in September 2024 and is now available to view on the Havering SEND Local Offer, here. 

Havering Council carried out an independent customer satisfaction survey between 1 November and 30 November 2024 in collaboration with the Institute of Customer Service (ICS), to help shape and improve our customer service.

968 customers responded to our survey.

The results have been received and have provided us with some insightful data.  We will publish your feedback once we have been able to fully analyse the findings.

Once we have analysed the feedback report, it will be used to shape and improve the customer experience.  More information will follow on any improvements we will be making.

Havering’s Local Heritage List helps our communities and the local planning authority to identify heritage assets (for example, buildings, monuments, sites and landscapes) that are much loved and a distinctive part of our local historic environment. It provides a comprehensive list of the location of assets and what is significant about them.  

During June - August 2023, we asked for your comments on the criteria.  Robust criteria ensure the local list is properly evidenced, which in turn allows each nomination to be given full consideration during planning decisions.  

We received 21 responses.

• You mentioned group value to be considered
• You suggested views and townscapes to be included in the criteria
• You suggested to put greater emphasis on pre-war buildings
• You mentioned a number of buildings for consideration

The Local Heritage List criteria have now been updated, taking on board comments we received during the consultation.  Changes include: 

• Updating the text in the ‘Age’ criterion to reflect Havering’s development over time
• We have assessed the proposition to include views in the local heritage list. Views can be identified and protected through planning policies or any specific framework- i.e. Conservation Area, Local Plan, Within designated park and gardens. However, views cannot be designated as heritage assets in the local list.  
• We will consider Townscapes for future Conservation Area assessment in terms of how a character of a townscape contributes to the special interest the conservation area.
• All buildings mentioned for consideration will be assessed for inclusion in the updated local list.