C-Card survey for young people in Havering

We carried out a consultation between 24 March and 2 May 2025 to seek views about the C-card (Come Correct) service - a free and confidential scheme providing access to condoms, sexual health information, and advice.

We asked young people in Havering (aged 16 to 24) how we could raise awareness of the scheme and make it easier for young people to access the service.

We received 53 responses to the online consultation:

• The majority of respondents were aged 16-18 (50), along with 19-21 (1) and 22-24 (2).
• 33 respondents described their gender as female, 19 said male and 1 person preferred not to say.
• The overall majority of respondents (52) had not used the service.
• 43 respondents didn’t know about the service.
• When asked why they hadn’t used the service before, the top 3 answers were:  because they hadn’t heard of it (38), because they were not sexually active (21) and because they didn’t know where to go to access it (8).
• 38 respondents said they would prefer to collect condoms at a pharmacy, 23 said a doctors surgery or health centre, 18 said a school or college, 9 said a children’s centre, 6 said a youth centre, and 3 respondents said ‘other’.
• When asked how young people would prefer to find out about the scheme, 33 said via a relationship and sex education class (RSE), followed by Tiktok (23), health centres (22), school websites (22), Instagram(15), posters in schools (15), youth centres (14) community events (7) and children’s centres (3).

As a direct result of your feedback, our action plan includes:

• We are developing a youth-friendly communications plan to raise awareness of the scheme across schools, local services, and the wider community.
• We are delivering C-card training to staff working across the borough to build confidence and consistency in the delivery and promotion of the scheme.  
• We are reviewing the distribution of outlets across the borough to enhance geographical coverage and ensure better access for young people.
• We are engaging with new potential outlets, including healthcare settings, schools, colleges, youth clubs, and community spaces.

You can find out more about the C-card scheme and sign up here.