Havering Council Bereavement Services Feedback Survey

Overview

Here at Havering Bereavement Services we are committed to providing excellent customer service in line with Havering's Customer Services Strategy.  We would like to invite you to provide feedback on the service you recently received from us. 

This could be for help you received in our office or on the telephone, an ashes committal service, a new grave or memorial, a funeral you arranged for your loved one, or perhaps you used our tea room or attended a service as a mourner  - whatever your reason for contacting us, we want to know if we got it right and where we can improve.

See our 'related' section below for our Customer Services Strategy.

Why your views matter

We are continually trying to improve the services we provide, so even if you have completed our survey before, please give us your feedback, as we want to know how well we do every time someone visits us.

We won't be able to respond to individual enquiries or complaints via this questionnaire, so for a dedicated and timely response, please use these alternative ways to reach us:

• For enquiries:  please email cemeteries@havering.gov.uk
• For complaints:  please click here to Make a Complaint and you will be redirected to the Council's website.

Please continue if you wish to give us feedback on a service we have recently provided.  You can choose to give us feedback just on a particular service, or you can choose to complete the whole survey which shouldn't take longer than 10 minutes.