Havering Council Customer Satisfaction Survey

Overview

Have your say in shaping our customer services by responding to our independent customer satisfaction survey, being delivered in collaboration with The Institute of Customer Service (ICS).

The survey is part of our ongoing commitment to prioritise and improve customer services for our residents.  

We want to understand what we are doing well and where we need to improve.  Working with the Institute of Customer Services, this annual benchmarking survey will also help us compare ourselves to other organisations, both public and private, that also take part.

We encourage all customers to share their feedback. The survey will take just 5-10 minutes to complete, and all responses are completely anonymous unless you choose to provide your contact details.