Havering Council Customer Satisfaction Survey

Closed 30 Nov 2024

Opened 1 Nov 2024

Contact

cspt@havering.gov.uk

Feedback updated 2 Apr 2025

We asked

Havering Council carried out an independent customer satisfaction survey between 1 November and 30 November 2024 in collaboration with the Institute of Customer Service (ICS), to help shape and improve our customer service.

You said

968 customers responded to our survey.

The results have been received and have provided us with some insightful data.  We will publish your feedback once we have been able to fully analyse the findings.

We did

Once we have analysed the feedback report, it will be used to shape and improve the customer experience.  More information will follow on any improvements we will be making.

Overview

Have your say in shaping our customer services by responding to our independent customer satisfaction survey, being delivered in collaboration with The Institute of Customer Service (ICS).

The survey is part of our ongoing commitment to prioritise and improve customer services for our residents.  

We want to understand what we are doing well and where we need to improve.  Working with the Institute of Customer Services, this annual benchmarking survey will also help us compare ourselves to other organisations, both public and private, that also take part.

We encourage all customers to share their feedback. The survey will take just 5-10 minutes to complete, and all responses are completely anonymous unless you choose to provide your contact details.

Audiences

  • Anyone from any background

Interests

  • Residents
  • Communities
  • Businesses